Privacy Overview

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Generalities: The domain www.rocaroya.com (As well as all the domains that are redirected within the web environment for positioning and structural purposes) are owned by ROCA ROYA S.L. with CIF: B-22216709, and registered office at Ctra. Station s / n, Cerler, 22449, Huesca. Registered in the Mercantile Registry of Huesca, volume 387, folio 43, page nº HU-4.

Use of the Web: Hereinafter the General Conditions of Contract (hereinafter, “CGC”) of the contractual relationship that aims at the sale of products offered from the website www.rocaroya.com, owned by ROCA ROYA SL (hereinafter, “ROCA ROYA”), with address at Ctra. Estación s / n, 22449, Cerler, Huesca, registered in the Mercantile Registry of Huesca, Volume 387, Folio 43, Sheet HU-4, with CIF: B-22216709, and the natural or legal persons (hereinafter, "buyer") who express the will to purchase such products through the request made via the Internet, through this website.

The buyer's request constitutes the particular conditions to which these CGCs are associated, which the buyer must consult prior to the purchase of the product. The present CGCs are exposed to the buyer through the website www.rocaroya.com, so that they can read them, print them, file and accept them, and the buyer cannot acquire the product without such consultation.

The buyer will always have these CGCs in a visible and freely accessible website.

The present CGC together with the request of the specific products made by the partner imply the formalization of the contract of sale between sportmarket and the buyer who states:

a) have read, understood and accepted these General Conditions of Contract.
b) who is a person of legal age and with full capacity to hire.

Orders will be dispatched in the Peninsula, Balearic Islands and the Canary archipelago.

These conditions refer exclusively to non-merchants.

The parties agree that their relationships will be regulated exclusively by this contract.

If a condition were to be missing, it would be considered regulated by the uses and customs in force in the distance selling sector according to the rules of the professional code of the Distance Selling Association.

Applicable legislation and alteration of the CGC

These CGCs are subject to the provisions of Law 7/1998, of April 13, on General Contract Conditions, Law 26/1984, of July 19, General for the Defense of Consumers and Users, to the Royal Decree 1906/1999, of December 17, 1999, which regulates the Telephone or Electronic Procurement with general conditions, Organic Law 15/1999, of December 13, on Protection of Personal Data, Law 7/1996 , of January 15, of Retail Trade Planning and Law 34/2002 of July 11, of Services of the Information Society and Electronic Commerce.

ROCA ROYA reserves the right to modify these CGCs at any time, without prior notification to the buyer, who in any case is solely responsible for reviewing them as a prerequisite and essential to the purchase of any product available through the Website shop.rocaroya.com. In any case, the CGCs that were exposed on the web at the time the buyer acquires the corresponding products will be considered valid and applicable.

Information on the products offered for sale

The descriptions of the products proposed by ROCA ROYA on its website are accurate, and are based on the information provided by the brands and / or suppliers of the products.

All the data included in each product sheet and / or in its photograph have a purely informative function, therefore, ROCA ROYA declines any responsibility for the appearance of errors in said information, although it undertakes to take all the measures at its disposal to correct the referred errors or omissions as soon as possible after being informed of them.

All buyers have a 14-day right of withdrawal as established by the Spanish Retail Trade Law

Order Modalities

Buyers can place their orders through the exhibitor of www.rocaroya.com. To do this they must ensure that they are fully authorized to use the card or payment account provided. Only people with the legal capacity necessary to sign contracts related to the kind of goods and services proposed on this website can place orders at www.rocaroya.com. The data archived by ROCA ROYA constitute proof of all transactions made between ROCA ROYA and its buyers.

ROCA ROYA will confirm to the buyer, within a maximum period of 24 hours, that his order has been registered.

The contractual information will be provided by, ROCA ROYA to the buyers through its website. In the event that ROCA ROYA intends to use the email address provided by the partner in the framework of the subscription of their orders, for the sending of subsequent commercial communications, you should not expressly inform the partner or Request your consent. Such consent may be revoked by the member at any time it deems appropriate, by simply sending an e-mail to, ROCA ROYA.


The prices of the exposed products are indicated with all taxes included and not including the costs of preparation and shipping.

Participation in preparation and shipping costs is also understood with all taxes included.

Transportation costs are always recorded separately and can be seen before finalizing the purchase.

ROCA ROYA reserves the right to refuse any request from a partner with whom there is a dispute.

Product Availability

If the case of unavailability of a product occurs once the order is placed and before the end of the process of sending the sale in question, the buyer will be informed by e-mail or by phone of the partial shipment or cancellation of his order .

If the account charge had already been made at the time of giving the information regarding the unavailability of the product, a refund will be made for the corresponding amounts, informing the buyer about it by sending an e-mail. Initiated said procedure, ROCA ROYA will proceed to the refund of the amount paid by the buyer through the means of payment that was used for the purchase or that indicated at the time and as soon as possible.


Credit card
Accepted credit cards are: Visa, Mastercard and Euro6000. The amount of the purchases will be charged to the buyer's bank account once the confirmation of the authorization has been received from the bank payment centers. In case of a rejection of the bank, the order will be automatically canceled. In case the purchase has been made effectively by the buyer who demands the cancellation of the charge, it must compensate, ROCA ROYA of the damages and losses caused on the occasion of said cancellation.

PayPal allows companies or consumers who have email to send and receive payments on the Internet in a secure, convenient and cost-effective way. The PayPal network relies on the existing financial infrastructure of bank accounts and credit cards to create a global real-time payment solution.
For more information you can visit the PayPal website: http://www.paypal.com

Bank transfer
For your order to be made correctly you must make a bank transfer in the name of ROCA ROYA S.L. in Euros in the following account number: IBERCAJA: 2085 2310 30 0300173494
Very important, is that you indicate in the concept of the transfer the order number, followed by your name and surname. This transfer must be made within three days after the order is placed so that it can be validated, otherwise it will be canceled.
To perform administrative procedures faster, you can send us a proof of income made to the following email address: info@rocaroya.com. In any case, until there is no verification from the bank that the payment has been made on account, the shipment will not proceed.
Remember that any currency or bank exchange commission is borne by the person making the order, since it has been decided to opt for this payment method.

Cash on delivery
The customer can place orders with this form of payment with a commission of 3% of the total order. ROCA ROYA will decide if it is sent after contacting the customer for confirmation.


Modalities and place of delivery: The products will be sent to the shipping address that the buyer has indicated during the process of placing the order.

ROCA ROYA ships in mainland Spain and the Balearic Islands.

Orders with delivery in post office boxes will not be accepted.

In order to optimize delivery to all parties, we thank the buyer for indicating an address in which the order can be delivered within normal business hours.

Delivery time: The approximate delivery time will be 48 hours in working days and as long as the order is placed before 1:00 p.m.

If this delay is caused by force majeure, while the product is in the logistics phase, ROCA ROYA will inform the partner of said circumstance and that, therefore, the costs arising from that cancellation will be at his expense.

The delivery times are average terms corresponding to the preparation and shipping times of the products, calculated according to the estimated date of receipt of the goods in our warehouses. These deadlines may vary depending on the destination.

Each delivery is considered made from the moment in which the transport company makes the product available to the buyer or person authorized by it, which is materialized through the control system used by the transport company.

Precautions to be taken into account at the time of delivery: It is up to the recipient to check the shipments upon arrival, express the observations and submit any claims he deems appropriate, he may even reject the package, if the latter is likely to have been opened or if it shows clear signs of deterioration. Said observations or claims must be sent to the transport company and to ROCA ROYA.

If the products delivered do not conform in nature or quality to the specifications indicated on the delivery note, the buyer must, under penalty of expiration, make their claims within seven days of delivery.

In case of delay, breakage or receipt of an incomplete order, the member may contact our "Customer Service".

Return: You can return your purchases during the 14 business days following receipt, as a general rule, except for products that, due to their special and specific characteristics, cannot be returned. Cited circumstance, will be communicated before placing the order and as a feature, according to the manufacturer and brands.

From that moment, the buyer partner has a period of 3 calendar days to deliver the returned products to the address provided under the following conditions:

1. The product must be in perfect condition and with its original packaging and labeling. The return may not take place in any case if the products supplied were manifestly subject to use, or if the brand wrap has been violated in any way. You must not submit deeds, stickers or packing tape.

2. The product must keep all the accessories with which it has been served and belong to the brand.

3. The return number must be clearly written abroad where the shipping address is indicated.

4. The return must be made by CERTIFIED MAIL to be delivered directly at destination or through a specialized parcel delivery company.

The shipping address is as follows:

ROCA ROYA S.L. - Ctra. Station s / n - 22449 Cerler (Huesca)

Unless the product delivered is defective or incorrect, the expenses and risks associated with its return will be borne by the buyer, who must send them safely and with the necessary guarantees so that the returned merchandise arrives in perfect condition.

When the delivered product is defective ROCA ROYA S.L. will be responsible for the collection of the product at the address indicated by the user.

The refund in the customer's account as a result of this return will be made in the shortest possible time from the reception of the goods by ROCA ROYA SL The return of the products will result in a refund equal to the purchase price of the product / s returned / s deducted.

The refund does not include any costs of delivery.

Once the merchandise is received in our warehouses and the fulfillment of the aforementioned conditions has been verified, the amount will be refunded according to the payment method made.

The application of the return in the account or card of the buyer, will depend on the card or issuing entity.


The contractual guarantee offered is the one usually granted by the brand or supplier. The duration of these guarantees is clearly detailed in the product description sheet. No buyer may request a broader warranty than the provider offers.
Except in the event of a breakdown at the time of unpacking, ROCA ROYA will not be obliged to pick up the damaged product and the buyer should go to the After Sales Service of the brand or supplier. In this regard, ROCA ROYA will take the appropriate measures to provide the partners that request it with the contact details of said service and will provide these sufficient information for the presentation of the relevant claims.
For any question or request for information, the partner can contact the
ROCA ROYA customer service.

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