CAN I RETURN A PRODUCT?

We offer you the possibility of returning any product as long as 14 days have elapsed since the order was placed and one of these conditions is met:
1.- I have received the defective product.
2.- I have received a product other than the one purchased.
3.- The size I have received is the one I ordered but it is not the correct one.

How should I communicate the return?

First of all I must communicate to Roca Roya S.L. My intention to return a product by filling out the form below with the requested information and detailing the reason for the return. It is important that you tell us if you want us to refund your money or want a replacement for another size or product.
It is important to detail all the information requested in the form.

How should I make the return?

Once the intention to return the product has been communicated, in a maximum of 24 hours we will indicate the parcel company you should use and the return shipping address. You should only call the company to agree on the address and time of collection and deliver the package due due to the following conditions:
1. The product must be received in our warehouses in the same state in which it was delivered, both the product and its packaging.
2. A copy of the delivery note must be included, and a document that identifies the returned product and its reason.

Does the return cost anything?

Returns for error in shipping or defective product will have NO cost to the buyer.
Returns by wrong size will be the only ones that the buyer will assume the return shipping cost.
Whenever the return involves a change of product and therefore a new shipment to the customer (change of size or product correctly verified) will be made free of charge. In the case of change of size without cost, only one change will be accepted and it will never be without cost for products in SALES or for free shipments (for free shipments only the return shipment will be paid and the new shipment for change of size will be in charge from Roca Roya SL)

How and when do I receive my money?

Once the return process has been completed and the product has been verified in our warehouses, we will refund the amount by the same means that made the purchase within a maximum of 20 days from the beginning of the process.

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